All4Cloud, developed by APN Promise, is a back-office platform designed to streamline the management of Microsoft product licenses for small to large organizations.
About the project.
For last couple of years, the platform was developed only by in-house developers team. Initially intended for small organizations, the platform encountered scalability challenges with larger enterprises
Challenge:
-25 work-days ( 5weeks)
-Audit current situation
-Discover pain points, heavy users, and their tasks. Those every day as well as the "one's a year" need a deeper look.
-Benchmark, Design, and Test MVP. All in 5 weeks
-Audit current situation
-Discover pain points, heavy users, and their tasks. Those every day as well as the "one's a year" need a deeper look.
-Benchmark, Design, and Test MVP. All in 5 weeks
"The MVP implementation led to a 30% reduction in time spent on license management tasks and improved user satisfaction by 40% according to feedback surveys." -Frontkom
The Users Personas after segmentation:
Michał, 24 years old:
Michał is a reseller in our system. 90% of his operations are on desktop. It's easier for him to navigate through complicated views of long lists of orders and products. He needs filtering tools, a better way of searching customer orders and managing their orders. He also uses his phone frequently, calling, texting, or just downloading and checking invoices. Both: Desktop and Mobile need to work together, but don't need the same functions.
Michał is a reseller in our system. 90% of his operations are on desktop. It's easier for him to navigate through complicated views of long lists of orders and products. He needs filtering tools, a better way of searching customer orders and managing their orders. He also uses his phone frequently, calling, texting, or just downloading and checking invoices. Both: Desktop and Mobile need to work together, but don't need the same functions.
Michał, 38 years old:
Manager or Administrator. 100% Desktop. Mobile is for mail or slack. Google Docs, APN system as well as other back-office tools. He is using it at least ones a week to manage resellers, and download sales data for each quarter of a year.
Manager or Administrator. 100% Desktop. Mobile is for mail or slack. Google Docs, APN system as well as other back-office tools. He is using it at least ones a week to manage resellers, and download sales data for each quarter of a year.
Tenant
Client also has access to the system. Mostly to manage Azure Settings, change plans or place some small orders.
Client also has access to the system. Mostly to manage Azure Settings, change plans or place some small orders.
Workshops and Benchmarking
Product & Strategy workshops allowed us to get a better understanding of current functions, the way users need to use them. Core functionalities were scattered throughout the platform. The searching process, generating sale indicators or switching between tenants' accounts were also a pain-points mentioned by customer support and inhouse heavy users.
Benchmarking, ux-walkthrew and Baymard Institute research case studies were my starting point. I started designing systems based on levels of access, crosslinking and visually differentiating core content screens, to allow resellers and administrators to easily recognize whose profile is it (manager, reseller or tenant's)
MVP - TreeJack navigation tests and new light/dark Mode
For the MVP, I retained familiar layouts to minimize cognitive load for experienced users. Significant visual updates were made to system management interfaces, including essential sales data visualizations for managers to monitor weekly. The design emphasizes a clean layout and simple color scheme, reducing eye strain. An optional dark mode is available for those who prefer it. Additionally, I restructured the menu and sections architecture to enhance accessibility and intuitiveness, ensuring users can navigate the system more easily and efficiently.
